Czarina has a career history spanning over 25 years, accountable for customer experience across sales & service with progressive and dynamic organisations.
With substantial experience as a Senior Leader, Service Delivery Professional and Customer Champion, she has developed and executed strategy to enhance the customer journey, turning Fires into Friends. Czarina brings customer-focused solutions to mitigate financial, operational and reputational risk.
A particular sweet spot is promoting cross-functional collaboration to drive cultural transformation, delivering change and continuous improvement.
“I have built my career on collaboration and value the power of partnerships. It’s all about playing to our strengths to deliver the best outcomes for our customers.”