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Czarina has a career history spanning over 25 years, accountable for customer experience across sales & service with progressive and dynamic organisations.

With substantial experience as a Senior Leader, Service Delivery Professional and Customer Champion, she has developed and executed strategy to enhance the customer journey, turning Fires into Friends. Czarina brings customer-focused solutions to mitigate financial, operational and reputational risk.

A particular sweet spot is promoting cross-functional collaboration to drive cultural transformation, delivering change and continuous improvement.

“I have built my career on collaboration and value the power of partnerships. It’s all about playing to our strengths to deliver the best outcomes for our customers.”

Czarina believes an employee-first approach today will create a successful customer-centric organisation tomorrow. Happy Staff = Happy Customers!

Mentor for the Reed Women in Technology Programme, a Founding Member of Women in Customer Experience and a Lifetime Member of the prestigious International Society of Female Professionals.

Czarina is listed in the Top 100 UK Customer Experience Professionals 2021, a Judge at the UK Customer Experience Awards 2020, an Executive Coach and Corporate Trainer.

Czarina is passionate about supporting companies through the pandemic and beyond with profit improvement and cost management initiatives. Sectors include IT, Finance, Retail, Healthcare, Telecoms and Local Government.

Czarina Sheikh Mathew
Founder & Executive Director

Are customer experiences helping you grow or holding you back?

Would you like to improve customer retention and advocacy?

Imtiaz Consultancy are working in partnership with Delta Swan to support the dynamic IT services industry.

Our partnership sees us working with organisations to understand the impact of customer satisfaction on retention, loyalty and employee experience.

More than that, we give businesses the tools to recover the goodwill of clients, become more profitable and boost employee engagement.

With over 55 years’ experience in customer relationship management, change delivery and business transformation, we will guide you and your team on your journey from firefighting to trusted partner.

Using best practice data analysis, facilitated workshops and post workshop support we will help you fix underlying issues holding back overall customer satisfaction.

If you want to consistently delight your customers and benefit from their loyalty,

Proud to be Strategic Partners