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Czarina has a career history spanning over 25 years, accountable for customer experience across sales & service with progressive and dynamic organisations.

With substantial experience as a Senior Leader, Service Delivery Professional and Customer Champion, she has developed and executed strategy to enhance the customer journey, turning Fires into Friends.

Sectors include IT, Finance, Retail, Healthcare, Telecoms and Local Government.

A particular sweet spot is promoting cross-functional collaboration to drive cultural transformation, delivering change and continuous improvement.

Czarina believes an employee-first approach today will create a successful customer-centric organisation tomorrow. Happy Staff = Happy Customers!

An Executive Coach, Corporate Trainer and Judge at the UK Customer Experience Awards.

“I have built my career on collaboration and value the power of partnerships. It’s all about playing to our strengths to deliver the best outcomes for our customers.”

Czarina Sheikh Mathew
Founder & Executive Director

Are customer experiences holding you back or helping you grow?

Surely the answer is Yes?

Would you like to improve customer retention and advocacy in 2021?

Imtiaz Consultancy is super-excited to announce we are joining forces with Delta Swan ( to support the dynamic IT services industry.

Our partnership sees us working with organisations to understand the impact of customer satisfaction on retention, loyalty and employee experience.

More than that, we give businesses the tools to recover the goodwill of clients, become more profitable and boost employee engagement.

With over 55 years’ experience in customer relationship management, change delivery and business transformation, we will guide you and your team on your journey from firefighting to trusted partner.

Using best practice data analysis, facilitated workshops and post workshop support we will help you fix underlying issues holding back overall customer satisfaction.

If want to consistently delight your customers and benefit from their loyalty,

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Proud to be Strategic Partners