Czarina has a career history spanning over 25 years, accountable for customer experience across sales & service with progressive and dynamic organisations.
With substantial experience as a Senior Leader, Service Delivery Professional and Customer Champion, she has developed and executed strategy to enhance the customer journey, turning Fires into Friends.
Sectors include IT, Finance, Retail, Healthcare, Telecoms and Local Government.
A particular sweet spot is promoting cross-functional collaboration to drive cultural transformation, delivering change and continuous improvement.
Czarina believes an employee-first approach today will create a successful customer-centric organisation tomorrow. Happy Staff = Happy Customers!
An Executive Coach, Corporate Trainer and Judge at the UK Customer Experience Awards.
“I have built my career on collaboration and value the power of partnerships. It’s all about playing to our strengths to deliver the best outcomes for our customers.”
Czarina Sheikh Mathew
Founder & Executive Director