Welcome to Imtiaz. We are a people business working with companies to deliver exceptional customer experiences. By providing expert-led consultancy, strategy and training, we support organisations to create memorable and consistent customer satisfaction interactions. It’s not just about winning more customers – it’s about keeping them happy because loyalty is critical to business success.
Our Approach
Customer service has been our passion for 25 years and we always take an open, collaborative and consultative approach right from the outset. This enables us to get to know you and your business quickly – to build trust and rapport from day one. We use a tried and tested formula which helps clients to deliver a consistent experience, improve customer ratings and increase loyalty. This in turn drives up revenue and helps gather valuable insight into buying behaviour. Ultimately, systems, processes and people skills all improve.
01. Discover
We talk to understand how your customers feel about your business, how that impacts you and what you would like to achieve.
02. Design
We agree how to resolve customer impact, prevent reoccurrence and how you will engage with customers to enhance satisfaction.
03. Deliver
We implement the agreed design to delight your customers, working together to deliver your goals.
Our Services
We deliver three different services, each driven by the same core values: trust, integrity and personalisation
Training
- Customer Service Workshop
- Effective Complaint Handling
- Professional Writing Skills
- Time Management
- Customer Success
- Consultative Selling
- Online Customer Service
Consulting
- Customer Experience Management
- Customer Research
- Service Recovery
- Relationship Management
- Continuous Improvement
- Service Delivery Management
- Employee Experience Design
Coaching
- Executive Coaching
- Business Coaching
- Leadership Coaching
- Career Coaching
- Team Coaching
- Executive Mentoring
- Personal Development
Together we deliver exceptional experiences
How we can help
Is your business losing contracts or missing out on new sales?
Do you struggle to resolve customer complaints or have a high staff turnover?
If so, something is going very wrong.
Perhaps you’re a start-up needing guidance on customer strategy.
Or your business is steadily growing and you want to become market leaders.
You might need some coaching for you, your management or a specific team.