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How to Coach Employees to Deliver Better Customer Service

If you're like most business owners, then providing excellent customer service is a top priority.…
Imtiaz Consultancy
Imtiaz ConsultancyJune 30, 2022
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5 Strategies to Upskill Your Remote Workforce Post-Pandemic

In this blog, we discuss the importance of upskilling your remote workforce post pandemic, and…
Imtiaz Consultancy
Imtiaz ConsultancyJune 14, 2021
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Optimising The E-Learning Experience

The dash to remote learning over the last 12 months has shone a very bright…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021
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Maintaining The Customer Service Fizz

Have you been struggling to keep your Customer Service team motivated? Have they lost their…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021
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Lessons Learned Process

The importance of reflection and the value of a Lessons Learned review should not be…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021
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Enhancing The Employee Experience

Happy Staff = Happy Customers! Investing in your people to enhance the employee experience is…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021
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Crisis Management – Prepare or Panic!

Do you panic when a crisis looms? Or are you prepared and ready? The importance…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021
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Cost Control Is Everyone’s Responsibility

There is no doubt about it, 2020 was a pretty tough year for everyone. Survival…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021
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Building Emotional Connections

Did you know 93% customer initiatives fail, as do 70% transformation programs - that’s huge!…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021

Recent Posts

  • How to Coach Employees to Deliver Better Customer Service
  • 5 Strategies to Upskill Your Remote Workforce Post-Pandemic
  • Optimising The E-Learning Experience
  • Maintaining The Customer Service Fizz
  • Lessons Learned Process

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    • Optimising The E-Learning Experience April 5, 2021

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    Imtiaz Consultancy

    We are a people business working with companies to deliver exceptional customer experiences. By providing expert-led consultancy, strategy and training, we support organisations to create memorable and consistent customer satisfaction interactions. It’s not just about winning more customers – it’s about keeping them happy because loyalty is critical to business success.

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