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How to Coach Employees to Deliver Better Customer Service

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5 Strategies to Upskill Your Remote Workforce Post-Pandemic

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Optimising The E-Learning Experience

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Building Emotional Connections

Did you know 93% customer initiatives fail, as do 70% transformation programs - that’s huge!…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021
Business

How To Effectively Manage Customer Complaints

A complaint comes in - how do you respond? Do you dwell on it? Or…
Imtiaz Consultancy
Imtiaz ConsultancyApril 5, 2021
Business

How to Address Skills Gaps In Your Team

For the uninitiated, a 'skills gap' refers to specific areas in your business where performance…
Imtiaz Consultancy
Imtiaz ConsultancyApril 1, 2021
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    Imtiaz Consultancy

    We are a people business working with companies to deliver exceptional customer experiences. By providing expert-led consultancy, strategy and training, we support organisations to create memorable and consistent customer satisfaction interactions. It’s not just about winning more customers – it’s about keeping them happy because loyalty is critical to business success.

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